You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Our minimalist concrete designs aim to celebrate distinctive style and flexibility through versatile usage. This exquisite work of art is individually designed and hand-poured with lots of care and compassion. It may contain slight irregularities in colour/texture/Air bubbles as is concrete's natural characteristic and this beautiful tactile quality is what makes Eliteearth concrete designs a unique treasure to convene.
•Concrete is a glorious natural product, and being so raw it is recommended that the products are kept out of contact with oil and other greasy substances.
•All individual products will be slightly different and there might be small air bubbles being the beauty and stand out quality of the raw material.
•All concrete planters come without plants.
•The measurements may vary slightly due to being handmade.
•The product comes with felt/Cork pads at the bottom to protect the surface of your furniture against any damage.
•Concrete is a fragile product, avoid jerk.
•Wipe dry with damp towel.